Conflict Resolution

Course Code:

CR-05

Conflict Resolution

Having good conflict resolution skills help employees reduce the friction that damages their working relationships. By resolving conflicts in a more professional and respectful manner, they are enabled to collaborate better with co-workers, building stronger work relationships.
Employees with poor conflict resolution skills cause a tension to build in the face of any disagreement, which then spreads to other employees who may not have been involved originally. This results in a dropped employee morale as well as stalling of the work flow. By training employees for conflict resolution, such disruptions can be minimized and a better working environment can be created.
Effective conflict resolution skills are essential to a healthy workplace environment because they help in saving time, money, relationships, as well as minimizes the distraction for employees from their jobs. However, managers with weak conflict resolution skills risk placing huge burden on their staff, becoming a liability for the overall organization.