Telephone and e-mail Etiquettes

Course Code:

TE-03

Telephone and e-mail Etiquettes

There are many components to good customer service. One of the most important elements of customer service is telephone etiquette. In business and your personal life, first impressions are important. First impressions, more often than not affect the long-term reputation of the company. Phone conversations can be the first form of communication a customer has with a business.
If a customer has a bad experience on the phone, they may have a negative view of the business that never changes; no matter how hard you try. Having good phone etiquette plays a large part in maintaining a strong connection with your customers and ensuring an air of professionalism. Good phone etiquette can separate you from the rest of the market and encourage customers to call back once more.